Commission basis
Marketplace commission is calculated from the vendor segment product subtotal only, not from shipping or tax.
Vendor Terms
Vendor Agreement
This agreement is written to reflect a vendor-first, platform-backed marketplace model. It focuses on listings, fees, fulfillment, vendor support obligations, wallet states, and accepted custom-project milestones rather than a broad platform-managed returns program.
Effective date: March 26, 2026
Processing fees
Payment-processing and charge structure may vary by workflow and should be read together with InstaPrynt’s checkout and payment rules.
Shipping impact
Shipping-label tools may be offered through the platform, but vendors remain responsible for package accuracy, carrier compliance, claims, and delivery exceptions.
Wallet flow
Funds move through pending, available, and recovery-hold states depending on fulfillment, refunds, disputes, and platform review.
Custom project fee
Custom-project milestones use a flat 4.5% InstaPrynt fee, taken when each milestone is approved and released.
Commission schedule
Marketplace commission tiers
Commission is based on the combined product subtotal for the vendor segment in the order. It does not apply to shipping or tax amounts.
| Vendor Segment Product Subtotal | Commission |
|---|---|
| Up to $50.00 | 5.5% |
| $50.01 to $150.00 | 5.0% |
| Above $150.00 | 4.5% |
1. Marketplace Relationship
This Vendor Agreement is between InstaPrynt, LLC and the individual or entity registering to sell through the platform. By creating a vendor account, publishing products, accepting custom projects, or using vendor tools, you agree to this agreement.
Vendors are independent businesses. Nothing in this agreement creates an employment relationship, partnership, agency, or joint venture. Vendors remain responsible for what they design, list, manufacture, package, ship, and communicate to buyers.
- InstaPrynt provides the marketplace technology, checkout rails, messaging tools, project tools, wallet logic, and platform rules.
- Vendors remain responsible for the underlying goods, services, files, production decisions, fulfillment behavior, and most post-delivery customer obligations tied to their account.
- InstaPrynt may approve, deny, suspend, limit, or terminate vendor access in order to protect the marketplace.
2. Eligibility, Compliance, & Intellectual Property
You must be legally able to enter into this agreement, provide accurate account information, and comply with applicable laws and platform requirements.
You may only list, sell, or deliver items, files, designs, and branded elements that you have the legal right to use and sell.
- No counterfeit, infringing, or unauthorized branded products.
- No regulated, hazardous, or otherwise prohibited items unless expressly permitted by law and platform policy.
- You are responsible for product safety, lawful labeling, usage warnings, and claims made in your listings or proposals.
3. Listings, Publishing, & Pricing Controls
Vendors are responsible for accurate listing setup, including product title, images, description, category placement, price, sale price, sale window, stock type, weight, and any compatibility or finish details that affect the buyer’s expectations.
Publishing controls on InstaPrynt help you decide whether a listing is live, paused, sold, or on sale, but the accuracy of those settings remains your responsibility.
- Use the most accurate category and subcategory available for the item.
- Set stock type honestly, including stocked items, print-on-demand items, and one-of-a-kind or custom items.
- If you use a sale price or sale window, you are responsible for making sure it is truthful and not misleading.
- Listings may be removed or hidden if they are inaccurate, deceptive, unsafe, inactive, or policy-violating.
4. Fulfillment & Shipping
Vendors are responsible for producing, packaging, and shipping marketplace orders according to the listing, handling time, selected shipping workflow, and applicable law. Marketplace earnings are intentionally tied to fulfillment behavior so that order handling and payout readiness stay connected.
If InstaPrynt offers shipping-label tools or tracking display, those tools support vendor fulfillment but do not transfer carrier or shipment responsibility to InstaPrynt.
- You are responsible for using accurate package details when purchasing labels.
- You are responsible for carrier compliance, shipping claims, insurance elections, lost-package follow-up, damage claims, and delivery-exception handling associated with your shipments.
- On free-shipping orders, outbound label cost may be deducted from your order earnings before funds become available.
- InstaPrynt does not promise to absorb label overages or shipping variances unless it explicitly states otherwise for a specific workflow.
- You must ship within the handling-time window shown to buyers unless a buyer-approved or platform-approved exception applies.
5. Fees, Commission, & Net Earnings
Marketplace commission is charged on the product subtotal for the vendor segment only. Shipping and tax are not part of the commission base. Payment-processing costs are based on the full charged amount and allocated across vendor segments according to their share of the charged total.
Displayed order earnings may change when outbound label costs, refunds, chargebacks, or other platform-authorized adjustments apply.
- Combined product subtotal up to $50.00: 5.5% commission
- Combined product subtotal from $50.01 to $150.00: 5.0% commission
- Combined product subtotal above $150.00: 4.5% commission
- Stripe fee target: 2.9% + $0.30 on the total customer charge, allocated proportionally across vendor segments
6. Pending Balance, Available Balance, & Recovery Hold
InstaPrynt may track vendor funds through multiple wallet states rather than treating every sale as immediately withdrawable cash. This is meant to reflect fulfillment reality, refund exposure, and platform risk.
Funds associated with new work may remain pending until the relevant shipping or project conditions have been met. Funds may become available only after fulfillment steps, approvals, or other platform checks are satisfied.
- Pending balance: amounts associated with orders or project work that are not yet ready to withdraw.
- Available balance: funds the platform currently considers eligible for withdrawal, subject to any active restrictions or review.
- Recovery hold: amounts InstaPrynt may reserve or offset against future funds only for narrow categories such as chargebacks, fraud review, vendor no-response or non-delivery escalations, safety or IP issues, clear policy violations, or platform-funded resolutions permitted by this agreement when currently available balance is not enough.
- Withdrawal availability may depend on platform availability, account verification, connected payout details, minimums, limits, and fraud or risk review.
7. Cancellations, Post-Delivery Issues, & Disputes
Marketplace order cancellations may be reviewed at the vendor-segment level when appropriate. A buyer may cancel one vendor segment without necessarily affecting the rest of a multi-vendor order.
After shipment or delivery, vendors are generally responsible for handling ordinary post-delivery return and refund outcomes under their posted policy, the listing, the order record, and applicable law.
- Pre-shipment cancellation: the affected buyer amount may be refunded minus nonrecoverable payment-processing fees if the request is approved before label purchase or shipment.
- Vendors must maintain a clear return/refund policy and respond to buyer post-delivery issues through InstaPrynt’s platform tools within the required response window.
- Vendors are responsible for return-label obligations and return-shipping decisions under their policy unless InstaPrynt explicitly approves a different workflow.
- Original shipping and tax are generally not refunded once fulfillment has begun or delivery has occurred unless applicable law or platform policy requires a different outcome.
- InstaPrynt may use available balance, recovery holds, supported transfer reversals, or future offsets to recover vendor-responsible amounts only in those narrow categories or other documented platform-authorized cases.
- InstaPrynt may step in for narrow escalation categories such as vendor no-response, fraud, non-delivery, safety concerns, abuse, IP issues, or clear violations of platform rules.
- Restocking fees are not permitted unless clearly disclosed and expressly permitted by platform policy.
8. Custom Projects
Vendors may use InstaPrynt to bid on custom projects, negotiate terms, submit milestone structures, exchange proposal files, and deliver work through the platform’s custom project tools.
Once a custom project is accepted, the accepted proposal, milestone schedule, revision history, message thread, and project status become the operational record for that project. Because custom projects can include design work, files, prototypes, or staged deliverables, their financial and refund behavior is not identical to marketplace orders.
- Vendors should clearly define deliverables, milestone amounts, due dates, revision scope, print assumptions, shipment expectations, and any file or license rights before acceptance.
- Custom-project milestones use a flat 4.5% InstaPrynt fee across categories, and the fee is taken as each milestone is approved and released.
- Shipping terms for physical custom projects should be negotiated in the bid or counter offer, including whether the vendor provides free shipping or the buyer will pay shipping when fulfillment is ready.
- Approved vendor-net milestone amounts may move from pending to available according to the platform’s current project flow.
- Custom project disputes may depend on work already performed, files already delivered, or milestone history.
- InstaPrynt is not the creator, designer, or technical guarantor of custom project output unless explicitly stated for a specific project.
9. Taxes, Safety, Indemnity, & Liability
You remain responsible for your own tax reporting, legal compliance, product safety, file rights, and customer-facing claims. InstaPrynt may collect or facilitate certain amounts through the platform, but that does not transfer every regulatory obligation to InstaPrynt.
To the fullest extent permitted by law, InstaPrynt will not be liable for indirect, incidental, punitive, or consequential damages arising from vendor conduct, product failure, buyer misuse, project disputes, or third-party services.
- You agree to indemnify InstaPrynt against claims arising from your products, files, listings, IP violations, unsafe goods, or unlawful conduct.
- 3D printed goods may have structural, material, tolerance, or finish limitations, and vendors are responsible for relevant warnings and suitability disclosures.
- InstaPrynt does not independently test or certify every vendor product or custom-project deliverable.
- If InstaPrynt adopts a payment structure where the connected vendor is merchant of record for applicable marketplace transactions, vendor payment responsibilities will be governed by the related checkout and payment rules in addition to this agreement.
10. Non-Circumvention, Termination, & Governing Law
Vendors may not use InstaPrynt to attract buyers and then intentionally divert the transaction or project off-platform to avoid platform rules or fees.
InstaPrynt may suspend, terminate, or restrict accounts for policy violations, fraud, intellectual property issues, unsafe products, circumvention, abusive conduct, or repeated dispute problems.
- Funds may be delayed, withheld, or offset when reasonably necessary for disputes, fraud prevention, or policy enforcement.
- This agreement is governed by the laws of the State of Wisconsin unless applicable law requires otherwise.
- InstaPrynt may update this agreement over time. Continued vendor use after an update may constitute acceptance of the revised agreement.
Acknowledgment
By registering as a vendor on InstaPrynt, you acknowledge that you have read, understood, and agree to this vendor agreement, the platform policies, and any future updates posted by InstaPrynt.